Privacy Policy
A straightforward look at what data we gather, how we use it, and who sees it
Important Notice: Your personal data matters to us. Before proceeding, take a moment to understand how HOA360Plus handles, stores, and safeguards the information you share with us.
1. Introduction
HOA360Plus (“Platform”) is operated and maintained by Xpertis Solutions (“Company”, “we”, “us”, “our”).
This Privacy Policy explains how we collect, use, store, process, and protect personal data of users who access:
- HOA360Plus Mobile Application
- HOA360Plus Web Application
- HOA360Plus Official Website
- Related services and digital platforms
By using HOA360Plus, users agree to the collection and use of information in accordance with this Privacy Policy.
This policy complies with the Philippine Data Privacy Act of 2012 (RA 10173) and applicable international data protection standards where relevant.
2. Information We Collect
We may collect the following categories of information:
2.1 Personal Information
- Full Name
- Contact Number
- Email Address
- Residential Address
- Unit/House Number
- Vehicle Information
- Government ID (if required by HOA security policies)
2.2 Account Information
- Username
- Password (encrypted)
- Login activity
- Device information
2.3 HOA-related Information
- HOA membership status
- Payment history
- Facility reservations
- Visitor registrations
- Service requests
- Community participation records
2.4 Technical Information
- IP address
- Device type
- Operating system
- Browser type
- App usage data
2.5 Cookies and Tracking Data
We may use cookies and similar technologies to improve service performance and user experience.
3. How We Use Your Information
The information collected may be used for:
- Providing HOA community management services
- Managing resident accounts
- Processing payments and HOA dues
- Managing facility reservations
- Security and visitor management
- Sending notifications and announcements
- Customer support and troubleshooting
- Improving platform performance
- Legal compliance and regulatory obligations
We do not sell personal information to third parties.
4. Data Sharing and Disclosure
We may share limited data with:
4.1 HOA Management
Authorized HOA administrators may access resident information necessary for community management.
4.2 HOA Management
Third-party services used for:
- Payment processing
- Cloud hosting
- Notification services
- Security services
4.3 Legal Authorities
When required by law, court order, or government regulation.
5. Data Security
We implement industry-standard security measures including:
- Encrypted communication (HTTPS)
- Secure database storage
- Access control systems
- Authentication and authorization protocols
- Audit logging and monitoring
However, no digital platform can guarantee 100% security.
Users are responsible for safeguarding their login credentials.
6. Data Retention
User data will be retained:
- For as long as the user account is active
- As required for HOA operational records
- As required by law or regulatory compliance
Users may request account deletion subject to HOA administrative policies.
7. User Rights
Users have the right to:
- Access their personal data
- Request correction of inaccurate information
- Request deletion of their account
- Withdraw consent where applicable
- File a complaint with the National Privacy
8. Children’s Privacy
HOA360Plus services are not intended for individuals under the age of 18 without supervision of a parent,
guardian, or authorized HOA representative.
9. Updates to Privacy Policy
We may update this Privacy Policy periodically. Continued use of the platform after updates constitutes
acceptance of the revised policy.
10. Contact Information
For privacy-related concerns:
Xpertis Solutions
Email: support@hoa360plus.com
Address: F2-046, Fonte De Versailles, Tulay Minglanilla Cebu Philippines 6046
Questions About Our Terms?
Our team is here to help clarify any provisions or answer your questions